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QUESTIONS?


HOW DOES IT WORK?
We want to keep things nice and relaxed for you, so we hire the items to you for up to 4 days. If you need longer, we can arrange this at an extra cost, not exceeding 30 days. Any extension to the rental period must be agreed and specified in the hiring contract, but we can chat about that.

DO YOU DELIVER?
To keep our business as green as we can, we’d love it if you could collect your order from us and return it to us a few days later, timings to be arranged by email. This will be from our base in Stapleton, Bristol. We are exploring courier options to reach you further afield – Bath, Gloucester, Devon, Cornwall, Dorset, the Cotswolds, and beyond! Please get in touch for a quote.

DO WE HAVE TO WASH EVERYTHING?
We would love to receive the stock back clean. However, we know how busy events can be, and so we offer the option for you to return the stock back unwashed at a fee of 15% of the order. Our napkins can be returned unwashed at no extra cost, excluding any that are significantly stained, which should be soaked as soon as possible before returning them to us.

WHERE ARE YOU BASED?
We are based in Stapleton, Bristol. We are very near Snuff Mills so be sure to fit in a lovely woodland and river walk after your visit/pick-up/drop-off!

WHY ENAMELWARE?
Well, it looks fab, it's light to transport, hard to break, and has a classic look. For some people, it reminds them of a homely kitchen; for others it’s being in the outdoors, cooking on a fire. But for some reason, there are few places in the UK that offer hire of enamelware. And that's when Hannah found a rare elegant design with a grey rim – perfect for any colour scheme and with a natural look to fit in with any outdoor event, too.

IS THERE A MINIMUM SPEND?
If you are collecting and dropping back to us, then no. However, if it involves a courier delivery and collection then we’d need a minimum order of £75. This amount does not include the cost for delivery and collection.

CAN I ADD ANYTHING ON TO MY EXISTING ORDER?
Additional items that are required after the final payment will be accommodated if they are available – please get in touch.

CAN I REMOVE SOMETHING FROM MY ORDER?
When a deposit is paid, you have secured all of the items on your quotation. It is not possible to reduce the order value or items required prior to the event as the items could have been made available for other customers to hire. Exceptions may be possible if notice is given well in advance. If in doubt, please get in touch.

Full Terms and Conditions are sent with the quote for a booking enquiry.

SOUND GOOD? GET IN TOUCH!